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7-...In English of Course... - Page 4

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    Les #cosmétiques pour hommes, marché d'avenir ? | #Canada @adetem @Loreal #promiseconsulting-blog

    Les produits de beauté pour hommes, un marché d'avenir et qui le restera? De nombreuses marques spécialisées ont éclos grâce au commerce électronique et la mode du hipster barbu mais soigné, sans pour autant faire de l'ombre aux géants des cosmétiques.

    PHOTO FOURNIE PAR TRIUMPH

    [LIRE L'ARTICLE EN ENTIER]

    ÉTIENNE BALMER
    Agence France-Presse
    Paris

    Karine Schrenzel, codirigeante du groupe français de vente en ligne spécialisé ShopInvest, a le sourire: son pôle de cosmétiques masculins devrait connaître une croissance de 65% cette année.

    «Un homme a deux barrières» face aux produits de beauté: «Il n'a pas forcément envie de passer un samedi après-midi à flâner dans les boutiques de cosmétiques, et il a une certaine pudeur, que le web permet complètement d'effacer», estime cette femme d'affaires interrogée par l'AFP.

    Sur ses deux sites spécialisés en la matière, MenCorner et Comptoir de l'homme, les produits les plus plébiscités sont des huiles à barbe, des autobronzants, des colorations pour cheveux, des crèmes minceur ou dépilatoires.

    «Ces produits sont très surpondérés sur internet» par rapport aux ventes en magasins, où dominent les classiques déodorants, gels douches, shampooings et autres produits de rasage, selon Mme Schrenzel, qui mise sur ces créneaux de niche pour se démarquer de la grande distribution et d'Amazon.

    Les grands groupes ont souvent des marques avant tout féminines, avec des gammes masculines venues par la suite. Des marques originales, créées dès le départ pour les hommes, «ont vraiment une carte à jouer», estime-t-elle.

    En 2015, le marché de la beauté pour hommes, ou «grooming» (hors produits de rasage, savons, dentifrices et parfums) représentait des ventes mondiales de 17,4 milliards d'euros, 30% de plus qu'en 2011, selon le cabinet d'études Euromonitor.

    Cependant, cela représente toujours moins de 10% du marché total des cosmétiques.

    Design dandy et rétro

    En Occident, les hommes ont longtemps été réfractaires aux produits de beauté. «Dans l'univers judéo-chrétien, l'esprit et le corps étaient complètement séparés», rappelle à l'AFP Michèle Verschoore, spécialiste en dermatologie cosmétique chez L'Oréal et auteure d'un Guide de la beauté au masculin, paru début 2016.

    Mais aujourd'hui, «l'idée venue d'Asie se globalise, il n'y a plus de tabou masculin sur le bien-être», surtout chez les jeunes, ajoute Mme Verschoore.

    Aux États-Unis, puis en Europe, de nombreuses marques indépendantes haut de gamme pour hommes sont apparues ces dernières années, en particulier dans le domaine du soin de la barbe, affectionnant souvent un design dandy et rétro, comme les britanniques Captain Fawcett ou Apothecary 87.

    Lames et Tradition s'inscrit dans la même veine. Lancée il y a un an et demi, cette petite marque française vend notamment des huiles à barbe estampillées «naturelles» et «made in France», principalement à des professionnels. «Les barbiers ça pousse comme des champignons», se réjouit Stéphane Couty, le fondateur et patron de cette TPE (très petite entreprise), qui cherche à se développer à l'export. «On a été rentable dès notre première année», ajoute cet ancien du BTP.

    Didier Arthaud, fondateur de la marque 66°30, est sur un créneau au développement plus lent, les crèmes de soin visage pour hommes, bio de surcroît. Il sera rentable cette année, pour la première fois depuis le lancement de sa marque en 2009.«On est sur la niche de la niche», car «globalement les hommes sont moins sensibles au bio que les femmes», en ne l'associant pas à l'efficacité qu'ils recherchent avant tout dans les cosmétiques, selon cet ancien cadre de grandes entreprises françaises.

    L'entrepreneur met en garde ceux qui verraient les cosmétiques pour hommes comme un nouvel Eldorado: «Les mentalités vont beaucoup moins vite que les marketeurs».

    Et les grands distributeurs sélectifs, tels Sephora, Nocibé ou Marionnaud, privilégient les poids lourds du secteur comme Biotherm (groupe L'Oréal), Clinique ou Clarins, relève-t-il.

    Enfin, quand un acteur indépendant commence à devenir intéressant, il finit souvent par être mangé par un gros poisson.

    Cet été, la marque américaine Dollar Shave Club, qui vend en ligne par abonnement des rasoirs et des produits de soin pour hommes, a été ainsi avalée pour un milliard de dollars par le néerlandais Unilever (Axe, Rexona, Dove...), leader mondial des cosmétiques pour hommes (hors rasage) devant le français L'Oréal.

     

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    Victory for Mail as microbeads in make-up are banned | @dailymail #makeup

    [LIRE L'ARTICLE EN ENTIER DANS LE DAILY MAIL]

    Victory for Mail as microbeads in make-up are banned: Minister calls on shoppers to boycott cosmetics with the tiny toxic beads

    Andrea Leadsom urged Christmas shoppers to boycott microbead products. The Environment Secretary promised an outright ban by next October. More than a quarter of cosmetics on the shelves contain the plastic additives

    A top minister last night urged Christmas shoppers to boycott cosmetics and personal care products containing microbeads as she promised an outright ban by next October.

    The vow by Environment Secretary Andrea Leadsom is a major victory for the Daily Mail.

    She will today begin a consultation on the need for a similar crackdown on other household goods containing the tiny toxic beads, such as washing powder and cleaning products.

    In the meantime, the Cabinet minister called on shoppers to check the list of ingredients on make-up and other products including toothpastes, face scrubs and shower gels before buying. More than a quarter of cosmetics on the shelves contain the plastic additives.

    Mrs Leadsom told the Mail: 'The UK has always been a leader in environmental protection and we take our responsibility to marine life – not only in our own seas, but around the world – very seriously'.

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    Bobbi Brown Is Leaving Her Namesake Cosmetics Line | @justbobbibrown @BobbiBrown #cosmetics #beauty #makeup

    BY RACHEL JACOBY ZOLDANRJACOBY13 | allure.com
    DECEMBER 19, 2016

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    In a move I didn't see coming, Bobbi Brown is leaving her namesake cosmetics line after 25 years, WWD reports. (I know, right?!) Bobbi Brown Cosmetics, owned by beauty giant Estée Lauder Companies (which recently acquired Too Faced Cosmetics as a part of a burgeoning brand portfolio that also includes Origins, M.A.C., and Clinique), will continue to exist, but Brown is expected to leave the company by the end of the year. (Read: like ten days from now.).

    And while we're sad that the creative genius behind Bobbi Brown Cosmetics (the Bobbi Brown—the one who sat in the backseat of an Uber with our beauty editor recently—more on that later) is leaving her brand, we know it's still in good hands as Peter Lichtenthal, global brand president, will continue to oversee the business in her absence. While Brown has yet to reveal her next move, sources speculated to WWD that she'll have a new business endeavor to focus on in 2017.

    But hang on. Let's pour one out for Bobbi Brown and her line for a second. I'd argue that she was not only one of the original pioneers of the natural beauty look, but rather the official inspiration for the no-makeup makeup movement that I actually live by. It's soft, pretty, and frankly unfiltered in a world where seemingly everything is Facetuned, Photoshopped, or "tweaked just a tiny bit." Fabrizio Freda, the CEO and president of the Estée Lauder Companies, told WWD that Bobbi Brown Cosmetics is a "global prestige cosmetics powerhouse, with a highly promising future, poised for its next chapter of growth."

    Exactly what that chapter will entail, of course, remains to be seen. And I'm still really jealous of Lexi, our beauty editor, who, yes, got to ride in an Uber with Bobbi and get her makeup done and of course emerged with that ethereal, lit-from-within, only-Bobbi-Brown-could-produce glow.

    Thank you, Bobbi Brown, for your 25 years of flawless skin and barely there makeup. Our faces salute you. Mine does, at least.

     

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    #Burberry added fuel to the conversation surrounding the "see-now, buy-now movement" | @buberry @adetem #luxury

    ARTICLE PARU DANS LE LUXURY DAILY | DECEMBER 2016 

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    Burberry's early adoption

    British fashion label Burberry came in behind Chanel [2016 LUXURY MARKETER OF THE YEAR],  placing as second runner's-up for its first-mover status.

    Burberry added fuel to the conversation surrounding the see-now, buy-now movement, announcing early in the year that it would be changing its runway show schedule. This move consolidated its presentations to two a year, showing men's and women's collections together (Burberry updates fashion calendar to meet global demand).

    The brand also took a different move when it enlisted Brooklyn Beckham to shoot a campaign, having the teenage son of David and Victoria Beckham capture the experience on Snapchat (Burberry targets younger market using Brooklyn Beckham, Snapchat).

    Burberry was became the first fashion label to create an Apple TV app, becoming the first brand to broadcast a fashion show on the platform (Burberry launches on Apple TV with menswear show live-stream. When launching the fragrance My Burberry Black, Burberry took advantage of a bevy of newer social media tools, such as Instagram Stories and a Snapchat filter, to create a mood around the scent.

    While unseated by Gucci in this year's L2 rankings, Burberry was positioned in second place, also showing Genius-level sill in digital.

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    #Chanel has made itself more relatable to consumers without sacrificing its prestige | @Chanel @adetem

    ARTICLE DU LUXURY DAILY | DECEMBRE 2016

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    First runner’s-up Chanel has made itself more relatable to consumers without sacrificing its prestige.

    The brand made moves to appeal to a younger audience, casting teens Lily-Rose Depp and Willow Smith in separate ad campaigns.

    With a continued focus on video content, Chanel introduced five new films in its “Inside Chanel” series. The brand also launched a new series of unscripted Beauty Talks, inviting personalities such as Gisele Bündchen and Keira Knightley to talk makeup and skincare with its global creative makeup and color designer Lucia Pica.

    Chanel, luxury, fashion, luxury daily

    Chanel’s social media efforts helped the brand top Brandwatch’s rankings of fashion companies, thanks to visibility and increased reach (Chanel, Lexus top social media performers in fashion, automotive fields). The same researcher also found it to be the most reputable brand on social media (Chanel most reputable brand despite low sentiment: report).

    The brand also got a nod in the beauty space, with an MBLM report finding it to be the most successful at creating intimacy and an emotional connection with followers (Chanel ranks at top of beauty industry’s brand intimacy chart: report).

    A key indicator of brand positioning and desirability, Chanel is one of the highest sellers on the secondhand luxury site The RealReal (Chanel, mega-brands dominate resale market as new sectors surge: report). Chanel was also one of the only brands to record growth in value in Millward Brown’s BrandZ report (Louis Vuitton, Hermès and Chanel only houses to record growth: report).

    Chanel, luxury, fashion, luxury daily

    Aside from its desirability as a brand to own, Chanel was named the most coveted place to work in a survey of millennials conducted by Women’s Wear Daily (www.luxurydaily.com/louis-vuitton-hermes-and-chanel-only-houses-to-record-growth-report/.

    Alongside digital efforts, Chanel courted younger clients with a backstage-themed pop-up. The brand also branched out into the conceptual, curating a daily content hub with i-D magazine (Chanel, i-D magazine advocate for female artistic talent on daily content hub).

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    Gucci is 2016 Luxury Marketer of the Year | @Gucci @adetem

    Italian fashion label Gucci is Luxury Daily’s 2016 Luxury Marketer of the Year for its revamped advertising image under the creative direction of Alessandro Michele.

    Gucci won over first runner’s-up Chanel and second runner’s-up Burberry. All three brands were able to adapt and connect with a new generation of consumers while not losing focus on their luxury positioning.

    The Luxury Marketer of the Year award was decided based on luxury marketing efforts with impeccable strategy, tactics, creative, executive and results. All candidates selected by the Luxury Daily editorial team and from reader nominations had to have appeared in Luxury Daily coverage this year. Judging was based purely on merit.

    Gucci made over

    2016 marked the first full year with Mr. Michele at the head of Kering-owned Gucci. Aside shifting the brand’s apparel and accessories design, he has made his mark on the brand’s marketing, replacing an overt sex appeal with a more romantic femininity.

    This included a new effort for Gucci Guilty starring Jared Leto that portrayed a subtle sexuality (Gucci’s visual representation of fragrance hopes to shatter society norms) and ensemble runway collection campaigns shot in destinations such as Berlin, Tokyo and Britain’s Chatsworth House.

    gucci, cruise campaign, chatsworth house, luxury, luxury daily

    Playing off motifs created by Mr. Michele, Gucci unveiled a series of artistic initiatives that deconstructed these themes. Its customizable Ace Sneaker was the subject of creative short films, while its codes became the basis for a multiplatform project that spanned a physical space in Tokyo and online mediums (Gucci makes room for reinterpreting brand codes).

    Allowing consumers to put their own spin on these new icons of the brand, Gucci also launched customization programs for select products.

    During 2016, Gucci opened new headquarters in Milan, centralizing a number of operations in a repurposed aeronautical factory. This Gucci Hub will serve as a location for fashion shows and acts as a physical representation of its changing aesthetic (Gucci takes nontraditional office approach for multipurpose Milan headquarters).

     

    [LIRE L'ARTICLE EN ENTIER DANS LUXURY DAILY]

     

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    #Luxury #Shoppers Crowd #London for #Brexit bargains [@adetem @LuxuryDaily]

    NOVEMBER, 30, 2016.

    London: While the prospect of Brexit is weighing on much of the British economy, tourism and luxury goods businesses are cashing in on bargain-hungry visitors lured by the slide in the pound.

    [LIRE L'ARTICLE DANS BUSINESS NEWS] 

    London’s tourism agency says sales of goods eligible for sales-tax exemption have gone up by a third since the Brexit vote in June, which sent the pound sterling plunging against the euro and dollar. ”We calculated that over the last four months it’s been about 12% cheaper for Europeans to come and shop here,” said Chris Gottlieb, head of leisure marketing at the agency London & Partners. The pound is now at 1.17 euros compared with 1.3 euros before the shock vote to leave the European Union, while it has also fallen to US$1.25 from US$1.49. The result is that London has become the cheapest city for luxury goods shopping in the world in dollar terms, according to a study by Deloitte.

    ‘GOING TO SPEND MUCH MORE’

    In tourist areas, the effects are evident. ”We’re going to spend much more money than we planned to,” said Radostina Nonova, a Bulgarian tourist, laughing as she lugged her bags on Carnaby Street - in the heart of London’s shopping district. ”We didn’t plan to shop too much but it’s obvious that the prices are very good for us. ”So we shop and we can afford to eat and drink outside. That was not possible years ago,” she said.

    French tourist Christophe Disic said he did not come just because the pound was low but “when we changed our money we realised we had a few more pounds for fewer euros”. When speaking to US tourists, shopkeepers are quick to take out their calculators. ”We’re an American brand. Our products are designed and assembled in the States. But with the weakening of the pound it actually happens to be cheaper for the American tourists to buy an American product in London,” said Denis Sagajevs, who works in Shinola, a shop selling watches and leather accessories. ”It’s affected by the fact that they can claim VAT on their way back. We pretty much on a day-to-day basis explain that to customers from the States. It happens to be quite a strong sales driver,” he said.

    50 PER CENT INCREASE IN SHOPPERS

    Some shops are adapting their advertising and sales tactics to the new consumer behaviour. ”Before the vote, European tourists were couples who came to be together and maybe bought a couple of things,” said James, the manager of a luxury men’s clothes shop on Carnaby Street. ”Now, there are groups of friends who rush in. They grab everything they can carry.” James estimated that European and US shoppers coming to his store have increased by around 50%. Instead of spending on costly advertising in British newspapers as it did before, his firm is changing tactic to appeal more to overseas visitors. They have put up signs outside Underground train stations near the shop.

    But there are doubts about how long the boom can last. While the good health of the British economy was confirmed by solid growth of 0.5% in the third quarter, the official forecasts for 2017 have been lowered to 1.4% from 2.2%. ”Our British customer sales are not as strong as before the vote and we don’t even know if this tourism boom is going to last,” James said. - AFP

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    Inside #Fidel #Castro’s life of #luxury and ladies while country starved [#cuba @adetem]

    castro, new-york post, cuba

    FROM THE NEW YORK POST, BY LAURA ITALIANO, NOVEMBER, 27, 2016

    With his shaggy beard and rumpled, olive-drab fatigues, Fidel Castro presented himself to the world as a modest man of the people. At times, he claimed he made just 900 pesos ($43) a month and lived in a “fisherman’s hut” somewhere on the beach.

    But Castro’s public image was a carefully crafted myth, more fiction than fact.

    “While his people suffered, Fidel Castro lived in comfort — keeping everything, including his eight children, his many mistresses, even his wife, a secret,” wrote Juan Reinaldo Sanchez, Castro’s longtime bodyguard. Sanchez’s book, “The Double Life of Fidel Castro: My 17 Years as Personal Bodyguard to El Líder Maximo,” describes his former boss’s hidden life of political ruthlessness, mistresses and greed.

    Castro, who died Friday night at 90, made a personal fortune offering safe haven to drug traffickers, bedded a bevy of women over the decades, and once threatened his own brother, Raul, with execution when the brother lapsed into alcoholism in the ’90s, Sanchez’s book reveals.

    Amazingly, most Cubans had no idea how, or even where, their secretive strongman actually lived. Even his first and second wives were kept out of the public eye — as was their leader’s two-timing. Castro cheated on his first wife, the upper-middle-class Mirta Diaz-Balart, with Natalia Revuelta. “With her green eyes, her perfect face and her natural charm,” Revuelta was one of Havana’s most beautiful women, Sanchez wrote — no matter that she, too, was married at the start of their mid-’50s affair. Diaz-Balart would bear Castro his first “official” son, Fidel Jr. or “Fidelito,” and Revuelta would bear Castro his only daughter, Alina.

    Castro cheated, too, on his second wife, seducing “comrade Celia Sanchez, his private secretary, confidante and guard dog for 30 or so years,” Sanchez wrote. Castro also bedded his English interpreter, his French interpreter, and a Cuban airline stewardess who attended him on foreign trips, Sanchez wrote. “He doubtless had other relationships that I did not know about,” Sanchez wrote. Castro kept 20 luxurious properties throughout the Caribbean nation, including his own island, accessed via a yacht decorated entirely in exotic wood imported from Angola, Sanchez wrote. Taking control of Cuba on New Year’s Day 1959, after his guerrilla army routed the quarter-century-long dictatorship of Fulgencio Batista, Castro vowed that unlike his hated predecessor, he’d share the nation’s wealth with its poorest citizens.

    But while he made good on some of his promises to educate and care for his people — building free schools and hospitals with the help of his Soviet sponsors — Castro’s legacy was also one of repression and hypocrisy. Deep poverty persisted — teen prostitution, crumbling houses, food rations. Political opponents were executed by the thousands by firing squad, or sentenced to decades of hard labor. Castro had as many as 11 children with four women — only two of whom he was married to — and numerous other mistresses, Sanchez wrote.

    Only those closest to him knew of these affairs. The only woman who dared to cause him any public scandal was his rebellious daughter, Alina Fernandez Revuelta. “I remember her in the 1980s, a pretty young woman who had become a model,” Sanchez wrote. “One day, when I was in Fidel’s anteroom, Pepín Naranjo, his aide-de-camp, showed up with a copy of the magazine Cuba. “Spread across its second page, Alina could be admired posing on a sailboat in a bikini, in an advertisement for Havana Club rum.” “What on earth is this?” Fidel exclaimed, according to Sanchez. “Call Alina, at once!”

    What followed was an epic father-daughter blowout.

    "Two hours later, Alina strode into his office, not in the least ­intimidated,” Sanchez recalled. “The ensuing argument was the most memorable of them all: Shouting reverberated all over the room, shaking the walls of the presidential office.” “Everybody knows you are my daughter! Posing in a bikini like that is unseemly!” Castro raged. Several years later, in 1993, Fidel learned through his secret service that Alina was plotting to flee to the United States.

    “I am warning you: Alina must not leave Cuba under any pretext or in any way,” Castro told his head bodyguard, Col. Jose Delgado Castro, according to Sanchez. “You’ve been warned.” Two months later, Alina put on a wig, packed a false Spanish passport, and, with the help of a network of international accomplices, sneaked out of Cuba. This, too, ignited the dictator’s temper. “One rarely sees the Comandante allowing his anger to explode,” Sanchez wrote. “In 17 years, I saw it only twice. But when Pepín broke the unpleasant news to him that day, Fidel went mad with rage. “Standing up, he stamped his feet on the ground while pointing his two index fingers down to his toes and waving them around.” “What a band of incompetent fools!” he cried. “I want those responsible! I demand a report! I want to know how all this could have happened!”

    Alina remains one of her father’s most outspoken opponents. “When people tell me he’s a dictator, I tell them that’s not the right word,” she told the Miami Herald. “Strictly speaking, Fidel is a tyrant.” Castro’s second wife and widow, Dalia Soto del Valle, is the least known of Castro’s women, Sanchez noted. They met in 1961. Castro noticed her in the audience as he gave an open-air speech, Sanchez remembered.

    “Fidel spotted in the first row a gorgeous girl with whom he rapidly started exchanging furtive and meaningful glances,” Sanchez wrote. After being vetted by his aide-de-camp, del Valle was installed in a discreet house just outside Havana. Eventually, they married and had five sons, who grew up in hidden luxury on an estate outside Havana. “With its orange, lemon, mandarin, grapefruit and banana trees, the estate resembled a veritable garden of Eden — especially if one compared it with the notorious ration book that all Cubans had to use to buy food,” Sanchez wrote.

    Each member of the family possessed his or her own cow, “so as to satisfy each one’s individual taste, since the acidity and creaminess of fresh milk varies from one cow to another.” Disloyalty exacted a heavy price. Dissidents were jailed for as little as handing out books on democracy. Castro himself displayed little loyalty, either professionally or personally. Even his closest aides faced execution if it suited his agenda. In the late ’80s, when an international scandal brewed over Castro’s exchanges of safe haven for cash with Colombian cocaine traffickers, Castro had no problem throwing those closest to him under the bus. “Very simply, a huge drug-trafficking transaction was being carried out at the highest echelons of the state,” Sanchez wrote.Castro “was directing illegal operations like a real godfather,” Sanchez wrote.Revolutionary Gen. Arnaldo Ochoa, who had fought alongside Fidel and Raul Castro, was at the center of the drug dealings, Sanchez said.

    But when the US caught wind, Castro vowed an “official inquiry.” Raul was forced to watch on closed-circuit TV as a kangaroo court tried and convicted Ochoa — and then to watch the general’s execution by firing squad. “Castro made us watch it,” Sanchez recalled. “That’s what the Comandante was capable of to keep his power: not just of killing but also of humiliating and reducing to nothing men who had served him devotedly.” After Ochoa’s death, Raul plunged into alcoholism, drowning his grief and humiliation with vodka. “Listen, I’m talking to you as a brother,” Castro warned him. “Swear to me that you will come out of this lamentable state and I promise you nothing will happen to you.” Raul, who perhaps knew best what his brother was capable of, complied.

    [LIRE L'ARTICLE EN ENTIER]

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    The future of luxury brands in an on-demand world [#digital #luxury #technology #socialmedia #exclusivity #challenges #culture #customization #click-to-buy]

    The future of luxury brands in an on-demand world

     By Tracey Follows, 2016-10-10+, Campaignlive.co.uk

    Can luxury brands both embrace the sharing economy and remain aspirational? It's an existential question they now need to answer.

    Luxury brands are prefaced on the idea of scarcity – what is scarce is of most value, and what is difficult to acquire or to access confers status. But in a world of abundance, in which nearly everything is accessible and nothing is scarce, what are the symbols and codes that communicate that something is a luxury?

    > Which role does digitalization, technology and social media play?
    > Which degree of exclusivity is right and how do the cultural differences create a need for customization?

    [READ THE ENTIRE ARTICLE]

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    How a new idea of #luxury helped @Coach correct course [#inclusivity #exclusivity #digitalluxury #fashion #strategy #imessages #Coachmoji]

    How a new idea of luxury helped Coach correct course

    By Hilary Milnes, 2016-10-10+, Glossy.co, digital luxury

    In a post-show statement, previous to the Spring 2017 runway show at the New York Fashion Week Vevers acknowledged that Coach was looking to appeal to the new luxury consumers. Coach finally embraced that the definition of luxury was changing.

    After facing for years real competition within the affordable luxury market, the brand drifted down-market and understood that it is time to take more control across online and in store channels. The key to Coach’s newfound relevance was a shift in mindset around the definition of luxury in a digital age.

    “The question had been around inclusivity versus exclusivity,” said Audier D’Alessandris. “Luxury was about selling a dream and being so exclusive, and it’s been fascinating to see the world around fashion changing. We have new philosophies now, and the balance between inclusivity and exclusivity is at the core of the future of luxury.”

    Coach reformatted its mobile strategy, launched Coachmoji and imessages, with the aim to create an immediate product discovery as a result of an internal change in terms of infrastructure. The brand was even among the first luxury brands to offer a live chat online.

    [READ THE ENTIRE ARTICLE]